Support

Which videos work?

• Most videos with speech. Brizka analyzes what's said in a video to summarize it, in any language. Some videos can't be summarized, for example music without words.
• Up to 45 minutes long, or up to 4 hours with Brizka Pro.
• Not live streams. A stream can't be summarized while it's live or before it starts. Come back once it has ended.

How many summaries are free?

• Your first 2 summaries work without an account.
• After that, sign in with your email address for 3 new summaries a day, free. There's no password: we email you a one-time code.
• The daily count resets at midnight UTC.
• Without an account, one network (IP address) can get up to 6 new summaries a day, so on a shared connection you may be asked to sign in sooner.
• Free accounts on one network (IP address) can get up to 30 new summaries a day between them. If a shared connection reaches that, new summaries pause until midnight UTC, and shared summaries still work. Brizka Pro accounts don't count toward this.
• Need more? Brizka Pro, our paid plan, goes on sale soon and gives an account 50 new summaries a day.

Do shared summaries count?

No. If someone already summarized the same video with the same settings, you get that summary straight away and it doesn't count toward your limit. Brizka labels it "Shared summary, free".

Brizka Pro

Brizka Pro is a paid plan for a Brizka account: 50 new summaries a day (a fair-use limit) and videos up to 4 hours long. The summaries and languages are the same as on the free plan. Prices are on the Pricing page. Paddle.com, our online reseller and merchant of record, sells it to you and takes the payment.

How do I get Pro?

1. Sign in to Brizka with your email address.
2. Choose Get Pro. When Pro can be bought from your account, Brizka shows it in its toolbar popup and in Settings, under Account. It also offers it when you reach the free limit.
3. Pick monthly or yearly and continue to the checkout. Brizka opens Paddle's secure checkout in a new tab, on brizka.com.
4. Pro usually turns on in Brizka within a minute of paying.

If you don't see Get Pro, Pro isn't available to your account yet. If your account already has Pro, you see Manage subscription instead.

I've paid, but Pro isn't on yet

Pro usually turns on within a minute. Close and reopen Brizka's panel or popup to refresh it, and check that you're signed in with the account you bought Pro with. If Pro still isn't on after a few minutes, write to support@brizka.com from your account's email address.

Can I use Pro on more than one computer?

Yes. Pro belongs to your account: sign in to Brizka with the same email address in each browser you use. Please don't share your account with other people.

How do I cancel?

Choose Manage subscription in Brizka (in its toolbar popup, or in Settings under Account). It opens Paddle's customer portal, where you can cancel. You can also use the link in any email from Paddle about your subscription, or go to paddle.net. Pro stays on until the end of the period you've paid for, and you won't be charged again. Uninstalling Brizka doesn't cancel your subscription.

Can I get a refund?

Yes. If you ask within 14 days of the first payment of your first Pro subscription (once per account), you get a full refund, for any reason. Ask at paddle.net (Paddle handles refunds) or write to support@brizka.com. A refund ends Pro, because it cancels the subscription. Paddle pays the money back to the payment method you used. The Refund Policy explains renewals and your legal right to withdraw.

Where are my receipts and invoices?

Paddle is the seller, so your receipts and invoices come from Paddle, by email to your account's email address, after each payment. You can also find them in Paddle's customer portal (Manage subscription in Brizka) or at paddle.net.

What will I see on my card statement?

Payments appear as PADDLE.NET* BRIZKA, because Paddle is the seller. Payments with PayPal appear as PAYPAL *PADDLE.NET.

What happens to Pro if I delete my account?

Pro belongs to your Brizka account, so it ends when the account is deleted. If the subscription hasn't been cancelled, we cancel it first, so that Paddle stops charging you. To keep Pro until the end of the period you've paid for, cancel it yourself and ask us to delete your account after that date. Paddle keeps its own records of your payments, for example because tax law requires it. See How do I delete my account? and Your rights in the privacy policy.

I don't see the Brizka card

• Reload the YouTube tab. Brizka also joins YouTube tabs that were already open when it was installed or updated. If a tab still has no card, press F5 in it (⌘R on a Mac).
• The card appears beside the player on a video page, or under it in narrow windows.
• You can also start a summary from the Brizka button in Chrome's toolbar, or with the shortcut Alt+Shift+S (Option+Shift+S on a Mac).

I didn't get the sign-in code

• The code comes by email from login@brizka.com.
• If it isn't in your inbox, check your spam or junk folder, and mark the email as not spam so the next one arrives normally.
• Check that the email address is spelled correctly, then use "Send a new code" in Brizka.
• If Brizka says "Couldn't sign in", or codes stopped arriving after you marked one of our emails as spam, the service that sends our emails may have stopped sending to your address (see How long we keep data). Write to support@brizka.com from that address and we'll remove the block.

How do I delete my account?

Email privacy@brizka.com from the email address of your account and ask us to delete it. We delete your account and its usage records within one month (see Your rights in the privacy policy).

Signing out in Brizka only signs you out of that browser. It doesn't delete your account. Uninstalling Brizka removes everything it keeps on your computer.

If your account has Brizka Pro, see What happens to Pro if I delete my account?

Languages

Brizka writes summaries in any of these 16 languages, even when the video is in another language. Choose one under Summary language in Brizka's settings. The list shows each language by its own name.

Brizka's own buttons and messages come in 3 languages. It follows your browser's language (English for languages other than Portuguese), or you can choose one under Interface language in its settings.